Job Responsibilities:
– Qualify all lead within 2 hours of receipt – sales calls, walk-ins, live chat, online form, referral, social-media.
– Ensure contact protocol is followed by reaching out to leads on Day 1, 2, 3, 6 and 9 via call and email. The details of the same need to be logged into the CRM System on real-time basis.
– In the event that the coordinator is unable to meet the contact criteria on leads; the Head of Revenue and Strategy is to be notified immediately.
– Maintain full and detailed records of lead qualification and opportunity creation and hand over to Business Set-up Advisors.
– Ensure the Sales Advisors are updated about client information via CRM.
– Answer calls for Sales, logged messages and/or transferred calls to the appropriate person in an efficient manner.
– Prepare daily, weekly, monthly reports on lead qualification matrix such as Time to Qualify, Lead Status, Lead Source and other reports as required.
– Provide marketing with relevant customer lists as required or requested.
– Provide update and feedback to the marketing team on the quality of leads received and the channel from where they are received.
– Track leads received by marketing campaign.